Support

We're here to help you get the most out of Touchmark. Send us a message and we'll get back to you.

Our support policy

We reply to support requests within two business days.
Support covers theme bugs and questions about using Touchmark's features — settings, sections, blocks, and setup.
Critical issues (a broken layout, a dead link, or a logical error in the theme) are prioritized and fixed as quickly as possible.
Custom development, third-party app configuration, and changes to your custom code fall outside standard support, but we're glad to point you in the right direction.

Before reaching out, the FAQ and Getting started guide resolve most common questions.

Fill in the form below. Include your store URL and as much detail as you can. Screenshots and steps to reproduce help us fix issues faster.

Every request gets an emailed confirmation with a ticket number. If it hasn't arrived within a few minutes, check your spam folder.